Guest Satisfaction Survey Template (Free Download)

When it comes to ensuring guest satisfaction, it’s important to collect detailed feedback, that will provide a complete picture of the guest experience at your stay. With this free guest satisfaction survey template you will be able to:

• Strengthen your relationships with your customers
• Solve pain points of your business

Often property managers can help businesses track trends and keep an eye on their customers’ views. With this customer satisfaction survey, hotels can meet and exceed customer expectations. Managers can also compare survey results over time to see if improvements are working.

What’s there in our guest satisfaction survey template free download?

Our aPerfectstay’s hotel customer satisfaction survey template lets you gather valuable feedback which will increase guest loyalty as well as guest experience. Some of the key areas we touch on are:

• Net Promoter Score (NPS)

  - NPS measures the likelihood that your guests will recommend your hotel to others. It helps identify promoters (happy guests) and detractors (unhappy guests), giving you insights to enhance your hotel’s reputation.

• Rating Scale

  - Make the feedback process quick and easy to understand with the rating and comments section in the template.

• Customer Satisfaction Score (CSAT)

  - CSAT measures guest satisfaction with specific aspects of your hotel, such as cleanliness, service, and amenities. Use this score to pinpoint strengths and areas for improvement.

Managers looking to generate more revenue by offering services can take a look at our easy-to-use Guest app - aDigitalConcierge.